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Employee engagement can be difficult to define or describe, and different people have different views and opinions of it.
If we had to use one word to define employee engagement it would be caring! Caring about performance and results, about company goals and objectives, about clients, about colleagues and caring about the success of the business. Engagement is A strong, positive emotional connection between the employee and the organisation that fuels employee motivation, pride, enthusiasm, passion and commitment to supporting their company. This translates into meaningful action items that drive performance and productivity and contribute to the success of the company.
It has been said the number one driver of employee engagement is . The feeling by employees that their company ownership, executives and managers show interest and demonstrate support for employees as people and individuals. This includes their well being, goals and dreams, workplace culture and environment, families .
People often use the terms employee engagement and employee satisfaction interchangeably, as synonyms. Although these terms have much in common there are important differences between employee engagement and employee satisfaction that have a significant effect on the success of an organisation. An engaged employee is always willing to go the extra mile, to put in the extra effort without being asked. These employees take pride in their work and are fully committed to the growth of the organisation. When we talk about employee engagement, we are talking about employees who work hard, love their work, reach a level of satisfaction but are also actively involved and participating in the company goals and efforts to achieve success.
- Employment engagement DOES NOT mean employee happiness. While someone may be happy in work, it doesn’t mean they are engaged and productive.
- The primary characteristics of an engaged employee are:
- Someone who voices their opinions
- Someone who offers suggestions for improvements
- Someone who desires to work hard
- Someone who goes the extra mile
- Someone who understands the bigger picture
- Someone who is loyal to the company
- Just 13% of employees worldwide feel actively engaged at work.
- 19% of European employees are actively disengaged at work – 2% higher than the global average of the 17%.
- While 77% of senior managers want to raise their level of employee engagement, only 41% of them communicate personally with employees about plans and goals on a regular basis.
- Companies with engaged employees outperform those who don’t, by a whopping 202%.