Mission
1 course
How is Your RPO Assignment Measured
Having clearly defined expectations of your work is essential to making sure you're doing a good job. This mission will help you understand your Statement of Work, Service Level Agreements and the key metrics to consider. You will learn a balanced scorecard framework to help you track the inputs you need to succeed in your role.
Skills covered
What you'll learn:
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How to understand your Statement of Work (SOW) and Service Level Agreements (SLAs).
-
The key performance indicators that are used to measure success in an RPO.
-
How to ensure the quality of your deliverables and a great customer service.
-
A balanced scorecard framework to help you succeed in your role.
Presenters include
Holly Fawcett
SocialTalent Expert
Skills covered
What you'll learn:
-
How to understand your Statement of Work (SOW) and Service Level Agreements (SLAs).
-
The key performance indicators that are used to measure success in an RPO.
-
How to ensure the quality of your deliverables and a great customer service.
-
A balanced scorecard framework to help you succeed in your role.