How Engage2Excel built a culture of learning and development with SocialTalent
Engage2Excel partnered with the SocialTalent e-learning platform to give their recruiters an opportunity to upskill, ramp up faster, deliver more quality results, and decrease turnover — embedding learning and development as a cornerstone of company culture.
Engage2Excel wanted to expand their L&D opportunities for recruiters, allowing them to hone their skills, increase engagement, and ramp up new employees faster.
Engage2Excel is a leading recruitment and employee engagement and recognition services provider. Centering on the 'pre-hire to retire' talent lifecycle, the company is keenly aware of the elements that can create and sustain a great workforce. So, when it was discovered through one of their own engagement surveys that employees wanted more L&D opportunities, Engage2Excel reacted immediately.
Specifically, staff asked how they could develop as recruiters. But given the scope and ever-changing nature of the field, the company knew it would be a tall order to establish a robust learning program themselves. So, the decision was made to look for an external vendor.
Engage2Excel recognized how dedicated learning and development could be a huge game-changer for their business, but they wanted to ensure that they could track and have full oversight on the impact the L&D was having.
They set out a list of goals:
- Create a training program that will bolster fledgling recruiters and open a new talent pool to support their growing portfolio of clients.
- Give growth opportunities to the existing team to further hone their skills, increase engagement, and decrease turnover.
- Ramp up new employees faster and provide a baseline of knowledge consistency amongst the workforce.
- Upskill existing talent to be more productive, give a better experience, and provide quality results.
Engage2Excel needed a learning provider who had up-to-date training, an engaging process of delivery, and an ability to garner insights on how learners were progressing. Enter, SocialTalent!
Engage2Excel is exemplary when it comes to their dedication. Everyone in the process understands the role they play to make the adoption of SocialTalent a success. Learning and development has become of core importance, and this is primarily down to the team's hard work.
Made for the recruitment industry, as VP of Recruitment Solutions Lori Witt confirmed.
Current, world-class training kept relevant to an ever-changing field.
Modular structure that fits L&D into busy working lives.
Ability to track and garner full oversight on how learners were progressing.
SocialTalent was made for us and our industry. The world-class content and bite-sized learning structure allows us to fit L&D into our busy lives.
- After reviewing many other e-learning platforms, SocialTalent was quickly earmarked as the best choice for the business.
- Supported by even the most senior leaders in the company, Engage2Excel and SocialTalent got down to brass tacks on establishing and rolling out the training.
- Built excitement around the launch to create a culture of learning and embed the message that this was something the company wanted every employee to do.
- Thirty minutes was carved out every week to give employees time to develop and learn — giving permission to invest in themselves during the business day drove adoption.
- Monthly meetings gave everyone an opportunity to discuss and engage with what they had learned and how they were applying it.
- Different learning paths were prescribed based on level or role.
- Once particular missions were completed, users got the opportunity to choose some learning they personally wanted to explore.
- SocialTalent training is one of the metrics used for bonus-eligible staff.
- L&D has formed a cornerstone in Engage2Excel's culture, and the impact has been astronomical.
Feedback from learners has been incredible, adoption of the platform is high, and practical performance impacts can already be seen.
Users have immediately taken to SocialTalent training, with 96% of licenses already activated and each individual learner clocking, on average, 10 hours and 40 minutes on the platform. Monthly active logins sit at an incredible 72% — with the industry average being 45%.
Feedback has also been overwhelmingly positive. An NPS score of 96 highlights how engaged users are, as they state that "SocialTalent has very practical information and great tips," while another learner complemented the training by praising how relevant it was and provided a great opportunity for growth.
As a result of the SocialTalent training, Engage2Excel has seen immediate business impact in recruiter performance. One recruiter noted that because of the learning she had recently completed around candidate response, she was able to increase her scheduled recruiter interviews by 300%. Dedicated learning has also been included in the onboarding process and has seen faster ramp-up times for new recruiters, while retention rates have also increased.
SocialTalent learning has become a hugely beneficial component for employees at Engage2Excel. Our partnership has seen tangible results for the business and has opened up a new avenue of development for Engage2Excel employees. And as we look to the future, this is only set to expand. With aims of expanding their Recruiter Academy to train individuals from scratch using the SocialTalent e-learning platform, Engage2Excel is dedicated to creating a learning environment that not only helps existing talent to grow, but also enables the business to create their own.
SocialTalent has been an extremely collaborative and responsive partner. They have a strong pulse on the ever changing market dynamics and do an excellent job adding relevant content in a timely fashion. Our delivery team has been elevated by their SocialTalent learnings, which has allowed us to ensure they are poised to provide the best service and stakeholder experience.
Engage2Excel is a leading career experience company providing recruitment, onboarding, employee recognition, manager development and employee survey solutions designed to help clients find and keep their talent. Their innovative platform helps solve the critical challenges found in today's workforce and is focused on elevating the candidate and employee experiences, driving engagement and improving retention.