How Pontoon drove employee engagement and enablement on a global scale with SocialTalent
Pontoon Solutions, a market leading talent solutions provider, partnered with SocialTalent to build a comprehensive e-learning program designed to deliver a high-performance culture and an exceptional colleague and customer experience.
Pontoon needed to cater for a dispersed colleague base, accelerate learning curiosity and build an adaptable workforce.
With over 1700 employees based in 33 countries, Pontoon is a truly global business. When it came to enhancing the existing learning and development program, Pontoon were looking for a solution that would cater for a dispersed colleague base, accelerate learning curiosity and build an adaptable workforce equipped to deliver in a rapidly changing market.
Pontoon and SocialTalent have enjoyed a long and successful partnership over the years — SocialTalent's e-learning platform has helped the organization take a standardized approach to learning and enrich employee development. However, to make full use of its functionality, build momentum and amplify L&D awareness, the company wanted to re-assess and elevate their approach to learning.
It wasn't that we didn't have learning and development. It was there but it was not connected to tangible outcomes for our business, our people or our customers. Encouraging every individual to embrace a growth mindset is a critical part of building the future of work.
Helped the organization take a standardized approach to learning across a dispersed colleague base.
Expert-led content combined with Pontoon's own training for engaging, accessible learning.
"Add Any Content" functionality houses Pontoon's own live sessions and resources in one cohesive learning center.
Enriched employee development and helped build an adaptable, future-ready workforce.
The training has provided me with the tools to become a better person. In turn this makes me a better worker.
- When Jenna Dobbins took over as Head of HR in July 2020, she knew there was low awareness across the business of the SocialTalent platform and other training programs already in place.
- Everyone was set an annual objective of 52 hours of self-directed learning, tied into the company's bonus plan structure to highlight the commitment.
- HR launched Quarterly Engagement Statements to score and track L&D, creating cross-accountability and letting employees demonstrate how learning empowered them in their roles.
- Regular employee recognition through custom emails and completion badges made learning omnipresent within the company.
- Learning plans were created for every core position, combining SocialTalent's expert-led missions with Pontoon's own specific training.
- SocialTalent's "Add Any Content" functionality housed additional live sessions, resources and other Pontoon initiatives, establishing a cohesive learning center.
- The business is now reviewing the next phase of its L&D transformation, with plans to house content from every business unit on the SocialTalent platform.
This new approach to L&D has had a huge impact on the business. In less than a year, over 57 thousand hours of learning have already been logged.
Pontoon customers are also feeling the benefit. In 2021 Pontoon delivered an above target increase in annual customer NPS, a 13.4% reduction in time to fill and a 77% reduction in time to shortlist.
By putting learning and development front and center and establishing it as a strategic priority, Pontoon have established a true culture of learning. One that proliferates into the very DNA of the organization and those of the customers they serve, setting Pontoon in a class of global excellence.
We are confident in the quality of the talent we can deliver for our customers because of the quality of ours. Our partnership with SocialTalent has allowed us to build what is a truly innovative learning program that is not only a benefit but has solidified our talent base in a highly turbulent market.
Leveraging their global footprint and robust processes, Pontoon Solutions work to develop the right talent solution for businesses to support them in achieving their strategic targets. They help businesses improve their candidate experience and drive talent transformation, so they are ready for tomorrow's working world. Pontoon Solutions manage over $50 billion of spend with over 100 clients globally, supporting some of the world's leading organisations with bespoke MSP, RXO and Total Talent programs. Their ability to combine creative solutions, innovative tools and technology, new processes and a fresh mindset has made Pontoon a global leader in talent solutions provider.